Shipping policy

Thank you for shopping with Dream City Apparel! We want you to know exactly what to expect when you place an order with us. Please read our shipping policy carefully.

Order Processing Time

Because many of our products are custom-printed or made-to-order just for you, please allow 2-5 business days for processing and production before your order ships. Processing time does not include weekends or holidays.

Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods

We ship all domestic orders via USPS or UPS, depending on the best available rate and service for your location. You will receive a tracking number by email once your order has been dispatched so you can follow its journey to your door.

Domestic Shipping Rates (United States)

• Standard Shipping: $5.99 (flat rate)

• FREE Standard Shipping on all orders over $50.00

Shipping rates are calculated automatically at checkout. Estimated delivery time after your order ships is typically 3-7 business days for standard shipping, depending on your location.

International Shipping

At this time, Dream City Apparel primarily ships within the United States. If you are located outside the U.S. and would like to place an order, please contact us at 1dreamcityapparel@gmail.com before placing your order, and we will do our best to assist you. Any international orders that are accepted may be subject to additional shipping charges, customs duties, and taxes that are the responsibility of the recipient.

Order Tracking

Once your order has shipped, you will receive an automated email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become active in the carrier’s system. If you have not received tracking information within 5 business days of your order, please contact us at 1dreamcityapparel@gmail.com

Shipping Delays

While we do everything we can to ensure your order arrives on time, Dream City Apparel is not responsible for shipping delays caused by the carrier, weather, holidays, natural disasters, or other circumstances beyond our control. Estimated delivery times are not guaranteed.

If your package is marked as delivered but you have not received it, please check with your neighbors and household members first, then contact the carrier directly. Reach out to us at 1dreamcityapparel@gmail.com and we will help however we can.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. Dream City Apparel is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for additional shipping charges to resend the package.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at 1dreamcityapparel@gmail.com within 7 days of the expected delivery date with your order number and photos of any damage. We will work with the carrier to resolve the issue and send a replacement or refund where appropriate.

Questions?

If you have any questions about our shipping policy, please contact us at:

Dream City Apparel

1dreamcityapparel@gmail.com