Refund policy
We want you to love your Dream City Apparel gear. If something isn’t right, we’re here to help. Please read our return and refund policy below.
Return Window
You may request a return within 30 days of the delivery date for items that are unworn, unwashed, and in their original condition with all tags still attached. Items that show signs of wear, washing, pet hair, odors, or damage caused by the customer are not eligible for a return.
Custom and Personalized Items
Because many of our products are custom-printed or made-to-order, custom, personalized, and made-to-order items are NOT eligible for return or exchange unless the item is defective, damaged, or incorrect due to an error on our part. Please review your order carefully before submitting it.
How to Initiate a Return
To start a return, please email us at 1dreamcityapparel@gmail.com with the following information:
1. Your order number
2. The item(s) you would like to return
3. The reason for your return
4. Photos of the item (if defective or damaged)
We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) along with the return shipping address and instructions. Please do not send any items back without first contacting us and receiving an RMA.
Return Shipping Responsibility
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as receiving a defective, damaged, or incorrect item). In those cases, we will provide a prepaid return label or reimburse your return shipping costs.
We recommend using a trackable shipping service for your return, as Dream City Apparel is not responsible for returns lost in transit.
Exchange Policy
We offer exchanges for a different size or color of the same item, subject to availability. To request an exchange, follow the return process above and indicate the size or color you would like instead. If the requested item is out of stock, we will process a refund instead.
Exchanges for items of different value: if the new item costs more, you will be charged the difference. If it costs less, we will refund the difference.
Refund Processing Time
Once we receive and inspect your returned item, we will notify you by email that your refund has been approved. Approved refunds will be processed back to your original payment method within 5-10 business days. Depending on your bank or credit card issuer, it may take additional time for the refund to appear on your statement.
Original shipping charges are non-refundable except in cases where the return is due to our error.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at 1dreamcityapparel@gmail.com within 7 days of delivery with your order number and clear photos of the damage or defect. We will gladly send a replacement at no charge or issue a full refund, including shipping. You may be asked to return the damaged item; we will provide a prepaid label if so.
Non-Returnable Items
The following items are not eligible for return or exchange (unless defective or damaged upon arrival):
• Custom or personalized items
• Items on sale or marked final sale
• Items that have been worn, washed, or altered
• Gift cards
Order Cancellations
Orders can only be cancelled before they have entered production. Because our products are custom-printed, orders often begin processing quickly. To request a cancellation, email us at 1dreamcityapparel@gmail.com as soon as possible. If your order has already gone into production, we are unable to cancel it, but you may request a return once you receive it (subject to the return policy above).
Questions?
If you have any questions about our refund and return policy, please contact us at:
Dream City Apparel
1dreamcityapparel@gmail.com